SERVICES

GENERAL
Available 24 hours a day, every day of the year, our qualified staff will provide you with confidential, reliable and quality service and will not lose sight of treating your passengers, individuals, crews and cargo.
From the moment you contact us we assist in obtaining flight clearance, landing permits and, in general, save your time.
Our supervising staff will deliver top quality and professional service with warmth and a caring attitude to your passengers, welcoming and escorting them to and from the aircraft.

At request, we can arrange for your passengers limousines, car rentals, transfers, as well as excellent hotel accommodation at preferential rates.
As no flight is palatable without in-flight catering, we can organize any meal to satisfy your taste. A wide selection of beverages can also be arranged to accompany the meal.
Our Operations-Dispatch team is dedicated to its job and customers. We provide the crews with up to date information thus minimizing delays. Manned on H24 basis our professionals provide weather and en-route flight data.
Your crew are in good hands from landing to takeoff. We will escort crew to their pre-arranged transportation and their hotel accommodation. Further more we will assist them 24h a day with any need for assistance they may have.


SAFETY AND SECURITY
RIGHT AIR staff follows in full the rules and regulations pertaining to safety, security and emergency planning as outlined by BG CAA, ICAO, IATA and the airlines GHM. We identify hazards evaluate risks and do our best to reduce the threat to safety in all areas for passengers, staff and aircrafts.

We place the highest importance on safety and security in our daily operation and acknowledge that safety for our client airline, passengers, staff, equipment and facilities is an integral component of our success.


Services
-Aircraft Guarding: Arrange guarding services for business aircrafts.
-Catering: Arrange guarding and escort of catering.
-Cargo: Security control of cargo, mail, courier services and carriage of dangerous items in aircraft hold are carried out according to ICAO / BG CAA / FAA and client airline security procedures.
-Security Audits: Evaluation of individuals used to perform security services, including employees of companies under contract, and ensure they are able to perform functions according to prescribed directives.


ARRANGEMENTS ON AIRLINE'S BEHALF
-Applications for permission to BG CAA
-Airport Slot arrangement and Coordination
-Full landing and ground handling arrangements
-Screening of all invoices, pay and recharge all costs to the customer.



SAFETY
Great emphasis is placed on flight safety by the aviation industry, but it is important not to overlook the many hazards, which may be faced on the ground. Our safety program emphasizes the importance so that staff can identify hazards, evaluate risks and do their best to reduce the threat to safety in all areas for aircrafts passengers and staff.

OPERATIONS - FLIGHT DISPATCH
A 24 hours communication link provided between the operations department and the destination airport preventing and resolving problems, thus keeping up the image and efficiency of our client airline. With on-line connection to Eurocontrol our dedicated professionals are able to provide flight crews with up to date information thus minimizing delays. On the day of the flight this department is the link between the client airline and various service providers and our network at destination airports. We are continually assessing ATC and weather conditions as well as liaising with the destination airports, therefore making it easier to prevent, where possible, problems and potential abnormalities before they arise.


CREW ADMINISTRATION
At Right Air we put best efforts to ensure crews with quality crew rest time till their departure flight. From landing to takeoff we pay attention to all details to ensure that everything is arranged and provided prior to their arrival, so leave the rest to us.
We have accounts with all major hotels and have negotiated advantageous rates, which are available to our clients for their crew.
Upon arrival at the airport our team will meet and assist crew and provide them with all relevant documents. After crew briefing we escort and transport crew to the aircraft where all service providers are available fuel, catering etc.

Services Provided
-Distribution of relevant information provided by carrier to all parties concerned.
-Crew accommodation
-Crew transportation
-Escort crew through airport facilities
-Liaise with hotel on crew call and pick-up times
-Take necessary action as specified by the carrier
-Crew briefing facilities with telephone, fax, E-mail and telex
-Car rental for engineers or other crew member as requested by airline
-Screening of all invoices, pay and recharge all costs to the airline.


CATERING SERVICES
-Ability to provide research and negotiate with all catering suppliers
-Liaise with catering supplier against airline flight program
-Coordinate with catering supplier prior to flight confirming catering figures
-Screening of catering invoices, pay and recharge all costs to the airline